At Simotis.xyz, we aim to ensure that our customers are completely satisfied with their purchases. However, if you’re not happy with your order, we are here to assist you.
Returns
You can request a return within 30 days of receiving your product. To qualify for a return:
- The item must be in its original packaging and condition.
- You will need proof of purchase, such as your order confirmation email.
To initiate a return, please contact us at [email protected] or call (530) 226-8122. We will provide you with instructions on how to return your item.
Refunds
Once we receive and inspect your returned item, we will notify you via email regarding the approval or rejection of your refund. If approved, the refund will be processed, and a credit will automatically be applied to your original payment method within a few days.
Non-returnable Items
Certain items are exempt from being returned. These include:
- Gift cards
- Downloadable software products
- Some health and personal care items
Exchanges
We only replace items if they are defective or damaged. If you need an exchange for the same item, contact us at [email protected].
Shipping Returns
You will be responsible for paying for your own shipping costs for returning an item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
For more details, please visit our website: http://simotis.xyz/ or reach out to our support team for further assistance.